Return and refund policy

Return and Refund Policy

At Wishi Microgreens (wishimicrogreens.com), we are committed to providing fresh, high-quality microgreens and ensuring customer satisfaction. Due to the fresh and perishable nature of our products, our return and refund policy is designed to maintain product quality while addressing genuine concerns.

1. Returns Policy

Since microgreens are fresh, perishable products, we generally do not accept returns once the order has been delivered.

However, if you receive:

  • Damaged products

  • Incorrect items

  • Spoiled or poor-quality products

  • Products that do not match your order

Please contact us within 24 hours of delivery with your order details and supporting images.

Our team will review your request and provide an appropriate solution.

2. Refund Policy

Refunds may be issued in the following situations:

  • Product received in damaged condition

  • Wrong product delivered

  • Quality issues reported within the specified time period

  • Order cancellation accepted before processing or dispatch

Once your refund request is approved, the refund will be processed through the original payment method.

The refund amount may take 5–10 business days to reflect in your account, depending on your bank or payment service provider.

3. Replacement Policy

If your order arrives damaged, spoiled, or incorrect, we may offer:

  • Replacement of the product (subject to availability), or

  • Refund for the affected items

Replacement requests must be raised within 24 hours of delivery.

4. Order Cancellation

Orders can be cancelled only before they are processed or dispatched.

Once the order has been harvested, packed, or shipped, cancellation requests may not be accepted due to the fresh nature of our products.

5. Delivery Issues

Customers are requested to provide accurate delivery details while placing orders.

We are not responsible for delays or failed deliveries caused due to:

  • Incorrect address information

  • Customer unavailability

  • Unable to receive the delivery

  • Incorrect contact details provided by the customer

6. Subscription Orders

For recurring microgreens subscriptions:

  • Customers can request cancellation before the next scheduled processing date.

  • Already processed or dispatched subscription orders cannot be cancelled or refunded.

  • Subscription changes may be subject to availability and processing timelines.

7. How to Request a Refund or Report an Issue

To request a refund, replacement, or report a product issue, please contact us with:

  • Order number

  • Customer name

  • Contact details

  • Description of the issue

  • Photos/videos of the product (if applicable)

Our team will review your request and respond as soon as possible.

8. Contact Us

For any return, refund, or order-related queries, contact:

Wishi Microgreens
Website: https://wishimicrogreens.com/

Email: shivaleowishifresh@gmail.com